Support
Need help with Ball'N?
We’ve got you. Use the quick fixes below, or contact us and we’ll get back to you as soon as possible.
Tip: If you’re reporting a bug, include your device model + iOS version + what happened right before the issue.
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Contact Support
Use the form below (fastest), or email us directly anytime. We usually respond within 24–48 hours.
Direct email:
contact.ballnpuzzles@gmail.com
Bug report checklist: device model, iOS version, what you tapped right before the issue, and screenshots if possible.
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Quick Fixes
Try these first — they solve most issues in seconds.
- Images not loading: check your connection → fully close the app → reopen.
- Daily puzzle not updating: verify your device time is set to Automatic.
- Streak seems wrong: make sure the puzzle was completed before the daily reset.
- App feels slow: update to the latest version from the App Store.
- Purchase not showing: use “Restore Purchases” (if the app includes it).
Pro move: If something looks stuck, restart your phone. Sounds basic—works a lot.
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Common issues
These are the most reported problems:
- Streak reset: check iOS automatic time settings.
- Images missing: switch Wi-Fi/cellular + restart app.
- Purchase issues: restore purchases (if available), then contact us with receipt time.
If it keeps happening, submit the form above so we can investigate.
FAQ
Answers to common questions
How do I report a bug?
Submit the form above or email contact.ballnpuzzles@gmail.com with:
- Your device model (ex: iPhone 14)
- iOS version
- What you tapped right before the issue
- A screenshot or screen recording if possible
When do puzzles reset?
A new puzzle drops every day at 12:00 AM. If you don’t see it, close and reopen the app.
How do I request a new sport or puzzle mode?
Submit a feature request in the form above (or email us) and include an example.
Privacy questions
Read our Privacy Policy.
Still stuck? Submit the support form above and we’ll help you out.
