Support hub

Need help with Ball'N?

We’ve got you. Whether you’re reporting a bug, asking a question, or troubleshooting a problem, this is the fastest place to get help and get back in the game.

Contact Support Browse FAQ

Fastest path to support

Use the form below and send us the exact details so we can investigate quickly.

Bug-friendly workflow

Device model, iOS version, screenshots, and steps help us resolve issues faster.

Common fixes included

A lot of issues can be solved in seconds with the quick checks below.

Built to keep you moving

The goal is simple: solve the problem fast and get you back to Ball'N.

Help options

Choose the fastest support path.

🐛

Report a bug

Something broken, frozen, or not working right? Send us the details and we’ll look into it.

🛒

Purchase help

Missing purchase, restore issue, or payment confusion? Use support and include the timing of the purchase.

💡

Feature request

Want a new sport, puzzle mode, or quality-of-life improvement? Send it in — we want to hear it.

📩

Contact support

Send us what happened.

Use the support form below for the fastest response. We usually reply within 24–48 hours.

Direct email: contact.ballnpuzzles@gmail.com

Best bug report format: include your device model, iOS version, what you tapped right before the issue, and screenshots or screen recordings if possible.

Pro tip: the more specific you are, the faster we can reproduce the issue and fix it.

Quick fixes

Try these before submitting a report.

🛠️

Common fast fixes

A lot of issues disappear with a quick reset or settings check.

Images not loading: check your connection, fully close the app, then reopen it.
Daily puzzle not updating: make sure your device time is set to Automatic.
Streak seems wrong: confirm the puzzle was completed before the daily reset.
App feels slow: update to the latest version from the App Store.
Purchase not showing: use “Restore Purchases” if that option is available in the app.

Pro move: if something seems stuck, restart your phone. It sounds basic, but it works a lot.

✅

Most reported issues

These are the problems players usually ask about first.

Streak reset: check iOS automatic time settings.
Images missing: switch Wi-Fi/cellular and restart the app.
Purchase issues: restore purchases, then contact us with the receipt timing if needed.
Puzzle didn’t refresh: close and reopen the app after the new daily puzzle drop.

If the problem keeps happening, use the form above so we can properly investigate it.

FAQ

Answers to common questions

How do I report a bug?

Submit the form above or email contact.ballnpuzzles@gmail.com with:

Your device model
Your iOS version
What you tapped right before the issue
A screenshot or screen recording if possible

When do puzzles reset?

A new puzzle drops every day at 12:00 AM.

How do I request a new sport or puzzle mode?

Use the support form or email us and include the feature idea you want to see added.

What should I include for purchase help?

Include what you purchased, when you purchased it, your device, and what happened after the transaction.

Where can I read your privacy policy and terms?

You can view them any time here: Privacy Policy and Terms of Use.

Back to the game

Need a fresh install or just ready to jump back in?

Download Ball'N on the App Store and get back to the daily sports puzzle experience built for real fans.

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