BALL’N – Privacy Policy

This Privacy Policy applies to information we collect through:

• The Ball’N mobile application;
• Any Ball’N websites that link to this Privacy Policy; and
• Any other online services that link to this Privacy Policy.

This Privacy Policy does not apply to third-party websites, services, or applications that may be linked from the Service. Those are governed by their own privacy policies.

We collect information in three main ways: (1) information you provide directly to us, (2) information collected automatically when you use the Service, and (3) information from third parties.

2.1 Information You Provide to Us

We may collect information you provide directly to us, such as:

• Account information
  When you create an account or profile, we may collect information such as your username, email address, and password (or authentication tokens if you sign in through a third-party service).
• Profile details
  We may collect information you add to your profile, such as a display name, avatar, preferences, or other optional details.
• Communications and support
  If you contact us directly (for example, by email or through in-app support), we may receive your name, email address, and the content of your message, as well as any attachments or other information you choose to provide.
• Surveys and feedback
  If you participate in surveys, beta programs, or feedback forms, we may collect your responses and related information.

2.2 Information We Collect Automatically

When you use the Service, we may automatically collect certain information about your device and usage, such as:

• Device and usage information
  • Device type, operating system, and version
  • Mobile device identifiers (such as device ID, advertising ID where applicable)
  • App version and settings
  • Log information such as pages or screens viewed, game sessions, time and date of use, completion time for puzzles, and other usage statistics
• Approximate location information
  We may infer your approximate location (for example, city or region) from your IP address. We do not intend to collect your precise GPS location unless clearly stated and separately permitted.
• Cookies and similar technologies
  If you use our website, we may use cookies, pixel tags, and similar technologies to collect information about your browsing activities. For example, we may collect information about how you interact with our website, what pages you visit, and the links you click.

2.3 Information We Receive from Third Parties

We may receive information about you from third parties, such as:

• Third-party sign-in services
  If you choose to register or log in using a third-party account (such as Apple or Google, if offered), we may receive information such as your name, email address, and profile image from that third party, in accordance with their privacy policies and your settings there.
• Analytics and measurement partners
  We may receive aggregated or de-identified analytics information from third-party service providers that help us understand how users interact with the Service.
• Advertising partners (if applicable)
  If we display advertising in the Service, we may receive information from advertising partners for ad measurement and performance, subject to your device settings and applicable law.

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain the Service, including daily puzzles and gameplay;
• Create and manage your account, and allow you to log in and track your scores or history;
• Display your scores, completion times, or other game-related statistics;
• Personalize your experience, such as remembering your preferences and settings;
• Monitor and analyze usage of the Service and trends to improve our puzzles, performance, and user experience;
• Maintain the security and integrity of the Service, including detecting and preventing cheating, abuse, or fraud;
• Communicate with you, including responding to your comments or questions and sending service-related notices;
• If and when we implement them, support marketing and advertising, including measuring the effectiveness of ads and understanding how users interact with them;
• Comply with legal obligations and enforce our Terms of Use; and
• For any other purpose described to you at the time the information was collected, or with your consent.

If you are located in the European Economic Area, the United Kingdom, or a jurisdiction that requires a legal basis for processing personal information, we process your information on one or more of the following legal bases:

• Performance of a contract: To provide the Service and fulfill our obligations under our Terms of Use with you.
• Legitimate interests: To operate, improve, and secure the Service, and to communicate with you about the Service, where those interests are not overridden by your data protection rights.
• Consent: Where required, for example, for certain types of marketing or cookies. When we rely on consent, you may withdraw it at any time.
• Legal obligation: To comply with applicable laws, regulations, and legal processes.

We do not sell your personal information in the ordinary sense of the word. We may share information about you in the following ways:

• Service providers
  We may share information with third-party vendors and service providers who perform services on our behalf, such as hosting, data storage, analytics, customer support, and email delivery. These third parties are authorized to use your information only as necessary to provide services to us.
• Analytics partners
  We may share certain information with analytics providers that help us understand how users engage with the Service, such as which puzzles are played and how long sessions last.
• Advertising partners (if applicable)
  If we display advertising in the Service, we may share certain information (such as device identifiers and usage information) with advertising partners to deliver, measure, and improve ads. Depending on your device settings and applicable law, these partners may use this information to infer your interests and deliver more relevant ads.
• Legal and safety
  We may disclose information if we believe in good faith that such disclosure is reasonably necessary to:
  • Comply with any applicable law, regulation, legal process, or governmental request;
  • Enforce our Terms of Use or other agreements;
  • Protect the rights, property, or safety of Ball’N, our users, or the public; or
  • Detect, prevent, or otherwise address fraud, security, or technical issues.
• Business transfers
  In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, we may share or transfer your information as part of that transaction.
• With your consent
  We may share your information for any other purpose disclosed to you at the time we collect the information, with your consent.

6.1 Cookies and Similar Technologies

On our website and, where applicable, in the app, we may use cookies, pixel tags, local storage, and similar technologies to:

• Remember your preferences and settings;
• Help you stay logged in;
• Understand how you use the Service; and
• Customize and improve the Service.

You can usually configure your browser to reject cookies or notify you when a cookie is set. However, some features of the Service may not function properly if cookies are disabled.

6.2 Mobile Device Identifiers

We may use mobile advertising identifiers (such as IDFA or GAID) to support analytics and, if we use advertising, to deliver and measure ads. You can typically reset or limit the use of these identifiers in your device settings.

6.3 Your Choices for Ads (If Applicable)

If the Service includes advertising that uses online behavioral or interest-based advertising, you may have options to limit such advertising:

• Using your device’s privacy or advertising settings to limit ad tracking;
• Using web-based opt-out tools (where available) provided by industry organizations; and/or
• Adjusting in-app privacy or ad preferences, if we provide them.

The Service is not directed to children under the age of 9, and we do not knowingly collect personal information from children under 9.

If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us at contact.ballnpuzzles@gmail.com. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will take reasonable steps to delete such information as soon as practicable.

If you are at least 9 but under 18, you should only use the Service with the permission of a parent or legal guardian.

We retain personal information for as long as reasonably necessary to:

• Provide and maintain the Service;
• Fulfill the purposes described in this Privacy Policy;
• Comply with legal, tax, or accounting obligations;
• Resolve disputes; and
• Enforce our agreements.

We may retain certain information in aggregated, anonymized, or de-identified form that does not reasonably identify you, for purposes such as analytics and improving the Service.

We use reasonable technical, administrative, and organizational measures designed to protect the information we collect from unauthorized access, use, loss, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for maintaining the security of your account credentials and for any activity that occurs under your account.

If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate.

The data protection laws in these countries may be different from those of your country of residence. Where required by law, we will take appropriate steps to protect your information in accordance with this Privacy Policy and applicable legal requirements.

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Object to or request restriction of certain processing;
• Withdraw consent where we rely on consent; and
• Receive your information in a portable format, in some cases.

To exercise these rights, you can contact us using the contact details in Section 13. We may ask you to verify your identity before responding to your request. We will respond to your request within a reasonable time and in accordance with applicable law.

11.1 California Privacy Rights

If you are a resident of California, you may have additional rights under California law, including the right to:

• Request to know the categories and specific pieces of personal information we have collected about you;
• Request deletion of your personal information, subject to certain exceptions;
• Request information about how we “share” or “sell” personal information, if applicable; and
• Not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us as described in Section 13 and indicate that you are making a “California privacy request.” We will take reasonable steps to verify your identity before responding.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. In some cases, we may provide additional notice (such as posting a notice within the Service or sending you an email, where appropriate).

Your continued use of the Service after any changes to this Privacy Policy means that you accept the updated Privacy Policy. If you do not agree to the changes, you must stop using the Service.

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, you may contact us at: